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Customer Driven Services

customer-driven

A well-known car manufacturer once ran an advertising campaign with the slogan: “Everything we do is driven by you.” It’s one thing to be a customer-focused organisation, but what are the advantages of providing customer driven services? And how can you achieve them?

Find the answers in our Customer Driven Services facilitated workshops and resources. Ensure everything you do is driven by your customers, and reap the benefits.

How can customers be put at the heart of public service delivery?

Here’s what delegates said about our customer driven services programme:

A course of real substance which made you think and act!

A very useful course and particularly inspiring: keen to put this into practice.

Customer driven services is a series of workshops and resources to help you change the way you deliver your services. These workshops are designed to help leaders and managers to provide the leadership in the development of innovative, integrated and responsive services. Drawing on current and emerging context from Government and from best practice, the workshops provide challenge and encourage leaders to come up with fresh thinking about how together the customer can be put at the heart of delivery.

Customer Service Insights

We have also developed Customer Service Insight workshops to help you engage and energise your staff. Without them, even the most meaningful customer service culture, policies or practices will be ineffective.

Our Services

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Our Clients:
what they say about us.

  • Made me feel good about my role and how I can make things happen!
  • Really good session, could have spent all day on this.
  • I do tend to spend a lot of my time thinking and used to feel a bit guilty – I won't now!

- Delegates: “Creative Extreme Thinking” workshop
View Testimonials »

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About Apex Leadership.

Apex Leadership Limited was founded by Anthony Sturgess and Phil Higson.

They are both experienced management educators and developers, and former business school department heads.

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Keep up to date with the latest from Apex Leadership: insights and fresh thinking; upcoming events; seminars and activities; new products and services. Subscribe to our newsletter:






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